Being Sensitive to Families Making Important Decisions

Among the final steps of the funeral arrangement process is the selection of merchandise. This is often a very sensitive time for families where their loss can really be particularly personal and the profoundness of their loss is fully realized.

 

Bob Van Staalduinen relates that he was not always a funeral director, and he experienced selecting merchandise in an environment that he knew he would endeavor to change for the families he and the Knollcrest Family and Staff served. “In over 30 years I’ve never “sold” a casket, I’ve provided the options for a family that fit into their needs based on their own religious affiliation, their own taste, and their own budgetary considerations”, relates Bob. People need to feel comfortable with their choices and take whatever time they need to achieve that level of comfort.

 

“The entire arrangement process is overwhelming for families”, Bob states, adding, “this is an area where we must show the most understanding and compassion to people who are experiencing loss”.

 

For any questions about servicesat needpre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrest.net/

 

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.net
To Connect with Knollcrest Funeral Home:

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website: http://www.knollcrestfuneralhome.net

We are a “Ministry to People” at their most difficult time

Bob Van Staalduinen’s father was a minister. While answering the call to the vocation of Funeral Director, he did so more as moving toward a ministry than a business. Helping people in their greatest time of need is an experience of faith, comfort and understanding.

That has been their approach for over 30 years since Bob and Elaine mortgaged everything to move into their new home; an apartment above Knollcrest Funeral Home. They raised their children there. Bob’s parents lived there. His children have lived there when they became adults. In Bob’s own words, “This has been our home; a home we share with the families we serve, extending it to them to be their home in their time of need “.

The environment you greet family and friends in when sharing an intimate farewell to a loved one is of great importance. The aura and feeling of the space needs to be comfortable.  We continually strive to maintain that environment. Families have plenty on their minds during visitations and funeral arrangements to comfort their own families and dear friends. It’s up to us to take care of everything else, right down to the most minor details. Within our ministry, we understand this and pledge to ensure that your concerns are focused on your family and celebrating the life of the loved one you entrusted us with.

It’s a humbling privilege.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

Salamat! A beautiful word our Filipino Community uses so often; Thank you!

 

In addition to Salamat, the words Kaginhawaan and Pagkakaunawaan, translating to Comfort and Understanding, are among the beautiful words of the Tagalog language we’ve learned with the help of Arsenio and Mercedita Alzona. It’s important to know that Mercedita is lovingly known here and among her many friends as simply “Ditas”. Arsenio and Ditas are very active members of the Filipino Community all around and beyond Du Page County, in addition to serving as Eucharistic Ministers and on the Ministry of Consolation at Christ the King Parish in Lombard. They have a passion for the “Celebration of Life.” 

According to Arsenio, “Bob Staalduinen is one of us. He knows and understands how our community grieves, and he grieves with us. He understands us because he’s one of us”. Ditas adds, “the Filipino celebration of life means sharing a big and important meal together. Bob joins with us in the celebration. Our community loves and respects him.” Most important she shares, “He likes my cooking!” Actually, everyone likes Ditas’ cooking from the staff at Knollcrest to all of the friends and family who attend the visitations. When Ditas shares her culinary gifts with the community, it truly is a Celebration of Life. 

“Learning the customs of ethnic families is nothing new to being a Funeral Director”, states Bob Van (as he is commonly referred to), “funeral homes have been serving ethnic communities from the very beginning in neighborhoods in the city. As the suburbs grew and the melting pot expanded, we experienced the true richness of serving many different communities and faiths and it’s made us better directors, better ministers, and better people”. He quickly adds “the delicious food is a marvelous benefit in serving the Filipino Community”. It is!

The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

VETERANS DESERVE EXTRA CARE

WE HAVE A DEEP-ROOTED LOVE FOR OUR VETERANS AND THE SACRIFICES THEY’VE MADE AND CONTINUE TO MAKE FOR THE BENEFIT OF ALL OF US”.  WE’LL ENSURE THAT ALL OF THE BENEFITS THAT THEY’VE EARNED AND ARE ENTITLED TO WILL BE CARRIED OUT AND THAT THEY WILL RECEIVE THEM” STATES BOB VAN STAALDUINEN OWNER AND FUNERAL DIRECTOR OF KNOLLCREST FUNERAL HOME.

Among those benefits Veterans are entitled to are; an American Flag, a headstone from the Veteran’s Administration, and a member of the Armed Services present to play “Taps” and present the American Flag to the family. Burial expenses are free of charge to Veteran’s, their spouse and dependent children at a National Cemetery, and we are blessed with the Abraham Lincoln National Cemetery nearby. Veterans and their families are often not aware of the earned benefits available to them in recognition for their service.

A Veteran is a special person who has earned extra time, effort and care when it comes time to honor their life, their service and their sacrifice. We recognize that here at Knollcrest. We always have and we always will. It’s our honor to serve Veterans and their families.  For a full explanation and consultation on Veteran’s benefits or any funeral services, contact us at 630-932-1500 or knollcrest@knollcrest.com

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Veterans Have Earned Extra Care.

When Knollcrest is privileged to serve the families of Veterans, there is some extra care involved. Bob Van Staalduinen and the Knollcrest Family believe deeply that the sacrifices made by the young men and women who serve our country and place their lives on the line for the rest of us deserve some extra care. Veterans are entitled to a number of earned benefits from their service, and at Knollcrest, we see it as our responsibility to ensure every one of those benefits are made aware to Veterans and their families, and that we will carry out that responsibility in seeing they receive them.

Veterans are entitled to burial benefits at a National Cemetery. We have been blessed with Abraham Lincoln National Cemetery in nearby Elwood, Illinois. where all burial expenses are free of charge for a Veteran and their spouse (and dependent children). They are also provided with a headstone marker, an American Flag and Military honors at their funeral, whether at a National Cemetery or other cemetery. A member of the Armed Services will attend and play “Taps” and present the American Flag to the family with the thanks of the President of the United States and a Grateful Nation.

Many Veterans are not aware of these benefits. We believe that the men and women who have worn or wear our nation’s uniform deserve all the extra care we can give them as a measure of sincerely thanking them for their service. It’s our honor to serve them.

For a full explanation and consultation on Veteran’s benefits or any funeral services, contact us at 630-932- 1500or  knollcrest@knollcrest.net

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.net

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Our Family Serving Yours at Knollcrest for Nearly 3 Decades

“It’s hard to believe that it’s been nearly three decades since we decided to put everything we had into to creating Knollcrest Funeral Home”. Those are the words of Bob Van Staalduinen describing the very big step he and his wife Elaine took nearly 30 years ago. So, with their young children they moved into their home above the funeral home and began serving the communities of Lombard, Villa Park, Oakbrook Terrace, Oak Brook, Elmhurst, Downers Grove and beyond. Families within many faith communities come from near and far to celebrate the lives of their loved ones with the Knollcrest Family.

In those early years, Josh Van Staalduinen remembers his father moving furniture and preparing for families to make Knollcrest their home as they welcomed their families and friends to pay respect and honor to a beloved family member who passed. Now, Josh, Holly and other family members are very much a part of those preparations for families extending the same effort to make every family who chooses Knollcrest feel at home when they’re sending their loved one home. We’ve added and redecorated a lot over three decades, but the feeling of “home” is something that never changes. Nor has the feeling that we are privileged to serve our communities that have grown as quickly as our family has. We’re honored to be here for you.

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Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call630-932-1500 or visit us at http://www.knollcrestfuneralhome.net.

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

At Knollcrest, Children are welcome. In fact, they’re a big help.

Something we’ve learned over the years is that children grieve the loss of loved ones in their own way. We’ve also learned how important it is for them to experience how to process loss. In our strong desire to protect our children, we may inadvertently shelter them from something they truly need to comprehend.

Children do understand that a person they loved deeply may no longer be present and a part of their daily lives. They feel that loss immediately. They’re also very resilient and want to be part of the comfort process for others they love who have experienced the same loss. According to Becky Schrader, “It’s amazing how profound children are and how sensitive they are to the adults that they can see, hear and feel are experiencing sadness. Even the littlest children are sensitive to the grief of the people they love around them”. And they react. Just as one might expect. They can assure a family that things will be OK. They reteach the lessons they’ve been taught.

Becky has some advice. “While it may be uncomfortable to discuss death with children, it is important to understand that they are grieving too. Try to answer any questions accurately and honestly, at a level you believe they can understand. And don’t be afraid to simply say “I don’t know”. Try to listen and be empathetic without taking over their feelings, and be available for support as they express fears.

Knollcrest is a family funeral home. Bob and Elaine raised their children here, and we continue this tradition as a staff by sharing lunch together nearly every day. Our family dining and coffee area was designed with children in mind. We encourage families to bring items that make their children feel more comfortable. We have coloring books, crayons, games, toys, DVDs, and other child-friendly items to help occupy our little guests when they feel a need to shift their attention during the course of a service. Their presence is important; we want them to feel that they have a place here.

And if someone spills…So what.

Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call 630-932-1500 or visit us athttp://www.knollcrestfuneralhome.net.

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Funeral Expenses Can Be Overwhelming.

Among all the other difficult emotions people face upon a loss of a family member, sometimes one of the greatest is the expense of the funeral services. Even Financial Planners have included this factor into planning portfolios as parents wish not to cause any undue burden on children or family members at their time of death. We’ve understood this at Knollcrest for a long time. Momentous expenses are always hard; college, weddings, moving to a new home, buying a new car; all of those are challenging, but many of them we prepare for over a longer period of time. The one expense we will all face, is some form of funeral expense at the end of our lives. At Knollcrest, we work closely with families to make this process as comforting as we can. From providing complimentary Pre-planning consultations, to assisting with processing insurance forms and providing all the necessary documentation, to helping complete the paperwork for Veterans to receive their earned death benefits. The legal process, insurance forms and everything else can be so daunting at a time when you’re experiencing deep loss. All that is something we’re committed to help with. We can offer more affordable choices and maintain a very dignified service. We will wait until insurance issues are resolved for our costs. The expenses should not be occupying the front of your mind when you’ve lost someone you love. We’re here to ensure celebrating the life of your loved one is seamless.

Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call 630-932-1500 or visit us at http://www.knollcrestfuneralhome.net.

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Our Role as a Ministry and Inviting You into Our Home

“When my wife and I put everything we had into building this home, we did so knowing we wanted it to be a home for the families we served”. Those are the reflections of Knollcrest Funeral Home Founder and Director Bob Van Staalduinen when describing the mission he and his wife Elaine embarked upon nearly 30 years ago. In fact, the first family to live at the funeral home were Bob and Elaine’s. Ever since, parents, children or some portion of their family have lived there. So, this isn’t a building to the Knollcrest Family; it’s home. It’s a place full of love and compassion and very well suited to help other families who are grieving and celebrating the lives of people they loved dearly.

The entire staff at Knollcrest (we refer to our staff as our family!) is dedicated to assisting families in need, ministering to them at the very difficult time of loss. Every detail, large or small, is our priority. Our mission is to provide an environment where a family’s only concern is receiving their family, friends and guests and celebrating the life of their loved one and providing comfort to one another at a time of loss. We’ll handle all the details and have our home ready to serve as your home.

We also specialize in Pre-planning and Pre-need services with a complimentary consultation with no obligation.

Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call 630-932-1500 or visit us at http://www.knollcrestfuneralhome.net.

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Selecting Merchandise can be overwhelming. It’s an opportunity to offer comfort.

An inevitable part of planning a funeral is selecting merchandise; caskets, vaults, urns, etc. This can be an overwhelming experience for a family who has just experienced a very profound loss. Because so many decisions must be made in a relatively short period of time, at Knollcrest Funeral Home we place a great emphasis on being especially sensitive and intuitive to families to offer whatever time and compassion they require before making very difficult decisions. “Mostly it’s about being there and ensuring that families understand all of the options they have. We’re here to provide information and understanding; not to sell any particular merchandise”, says Bob Van Staalduinen. What a family decides upon is entirely based upon their wishes and their comfort level.

Our families choose what is most suitable for their needs and their circumstances. Honoring a loved one starts with honoring the family members who are tasked with making these very difficult decisions in a short period of time. We’re here to help and honor those wishes and selections.

For any questions about services, at needpre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrest.net/

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net