Being Sensitive to Families Making Important Decisions

Among the final steps of the funeral arrangement process is the selection of merchandise. This is often a very sensitive time for families where their loss can really be particularly personal and the profoundness of their loss is fully realized.

 

Bob Van Staalduinen relates that he was not always a funeral director, and he experienced selecting merchandise in an environment that he knew he would endeavor to change for the families he and the Knollcrest Family and Staff served. “In over 30 years I’ve never “sold” a casket, I’ve provided the options for a family that fit into their needs based on their own religious affiliation, their own taste, and their own budgetary considerations”, relates Bob. People need to feel comfortable with their choices and take whatever time they need to achieve that level of comfort.

 

“The entire arrangement process is overwhelming for families”, Bob states, adding, “this is an area where we must show the most understanding and compassion to people who are experiencing loss”.

 

For any questions about servicesat needpre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrest.net/

 

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.net
To Connect with Knollcrest Funeral Home:

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website: http://www.knollcrestfuneralhome.net

We are a “Ministry to People” at their most difficult time

Bob Van Staalduinen’s father was a minister. While answering the call to the vocation of Funeral Director, he did so more as moving toward a ministry than a business. Helping people in their greatest time of need is an experience of faith, comfort and understanding.

That has been their approach for over 30 years since Bob and Elaine mortgaged everything to move into their new home; an apartment above Knollcrest Funeral Home. They raised their children there. Bob’s parents lived there. His children have lived there when they became adults. In Bob’s own words, “This has been our home; a home we share with the families we serve, extending it to them to be their home in their time of need “.

The environment you greet family and friends in when sharing an intimate farewell to a loved one is of great importance. The aura and feeling of the space needs to be comfortable.  We continually strive to maintain that environment. Families have plenty on their minds during visitations and funeral arrangements to comfort their own families and dear friends. It’s up to us to take care of everything else, right down to the most minor details. Within our ministry, we understand this and pledge to ensure that your concerns are focused on your family and celebrating the life of the loved one you entrusted us with.

It’s a humbling privilege.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

Salamat! A beautiful word our Filipino Community uses so often; Thank you!

 

In addition to Salamat, the words Kaginhawaan and Pagkakaunawaan, translating to Comfort and Understanding, are among the beautiful words of the Tagalog language we’ve learned with the help of Arsenio and Mercedita Alzona. It’s important to know that Mercedita is lovingly known here and among her many friends as simply “Ditas”. Arsenio and Ditas are very active members of the Filipino Community all around and beyond Du Page County, in addition to serving as Eucharistic Ministers and on the Ministry of Consolation at Christ the King Parish in Lombard. They have a passion for the “Celebration of Life.” 

According to Arsenio, “Bob Staalduinen is one of us. He knows and understands how our community grieves, and he grieves with us. He understands us because he’s one of us”. Ditas adds, “the Filipino celebration of life means sharing a big and important meal together. Bob joins with us in the celebration. Our community loves and respects him.” Most important she shares, “He likes my cooking!” Actually, everyone likes Ditas’ cooking from the staff at Knollcrest to all of the friends and family who attend the visitations. When Ditas shares her culinary gifts with the community, it truly is a Celebration of Life. 

“Learning the customs of ethnic families is nothing new to being a Funeral Director”, states Bob Van (as he is commonly referred to), “funeral homes have been serving ethnic communities from the very beginning in neighborhoods in the city. As the suburbs grew and the melting pot expanded, we experienced the true richness of serving many different communities and faiths and it’s made us better directors, better ministers, and better people”. He quickly adds “the delicious food is a marvelous benefit in serving the Filipino Community”. It is!

The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

Funeral Expenses Can Be Overwhelming.

Among all the other difficult emotions people face upon a loss of a family member, sometimes one of the greatest is the expense of the funeral services. Even Financial Planners have included this factor into planning portfolios as parents wish not to cause any undue burden on children or family members at their time of death. We’ve understood this at Knollcrest for a long time. Momentous expenses are always hard; college, weddings, moving to a new home, buying a new car; all of those are challenging, but many of them we prepare for over a longer period of time. The one expense we will all face, is some form of funeral expense at the end of our lives. At Knollcrest, we work closely with families to make this process as comforting as we can. From providing complimentary Pre-planning consultations, to assisting with processing insurance forms and providing all the necessary documentation, to helping complete the paperwork for Veterans to receive their earned death benefits. The legal process, insurance forms and everything else can be so daunting at a time when you’re experiencing deep loss. All that is something we’re committed to help with. We can offer more affordable choices and maintain a very dignified service. We will wait until insurance issues are resolved for our costs. The expenses should not be occupying the front of your mind when you’ve lost someone you love. We’re here to ensure celebrating the life of your loved one is seamless.

Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call 630-932-1500 or visit us at http://www.knollcrestfuneralhome.net.

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.net

Kaginhawaan at pagkakaunawaan

This is a Tagalog phrase (a common language of Filipinos) which translates to Comfort and Understanding. It’s a phrase Arsenio and Mercedita (Ditas, to her legions of friends!) Alzona use to describe Knollcrest Funeral Home. Besides being integral members of the area Filipino community, Arsenio and Ditas are Eucharistic Ministers at Christ the King Parish in Lombard and serve on the Ministry of Consolation.

Arsenio tells everyone “Bob is one of us. He just knows and understands how people in the Filipino community grieve”. Ditas adds “our celebration of life includes sharing a big important meal together. Bob joins with us and celebrates. He likes my cooking”. Everybody does!  Fellow funeral directors Keith Kustra, Josh Van Staalduinen and Office Manager Becky Schrader and Admin assistant Holly Stammis all look forward to digging in during a visitation.

The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest. “One of the wonderful things about the suburbs is that we serve so many ethnic groups here. Years ago in the city, each ethnicity had a funeral home in the neighborhood that served them. As the suburbs grew, we learned the customs of different cultures by serving all different nationalities and backgrounds. I have always considered this a rich experience for us” is how Bob describes the privilege of providing arrangements to so many different faiths and ethnic communities. He adds “the food is a wonderful added benefit of serving the Filipino community”.