Being Sensitive to Families Making Important Decisions

Among the final steps of the funeral arrangement process is the selection of merchandise. This is often a very sensitive time for families where their loss can really be particularly personal and the profoundness of their loss is fully realized.

 

Bob Van Staalduinen relates that he was not always a funeral director, and he experienced selecting merchandise in an environment that he knew he would endeavor to change for the families he and the Knollcrest Family and Staff served. “In over 30 years I’ve never “sold” a casket, I’ve provided the options for a family that fit into their needs based on their own religious affiliation, their own taste, and their own budgetary considerations”, relates Bob. People need to feel comfortable with their choices and take whatever time they need to achieve that level of comfort.

 

“The entire arrangement process is overwhelming for families”, Bob states, adding, “this is an area where we must show the most understanding and compassion to people who are experiencing loss”.

 

For any questions about servicesat needpre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrest.net/

 

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.net
To Connect with Knollcrest Funeral Home:

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website: http://www.knollcrestfuneralhome.net

We are a “Ministry to People” at their most difficult time

Bob Van Staalduinen’s father was a minister. While answering the call to the vocation of Funeral Director, he did so more as moving toward a ministry than a business. Helping people in their greatest time of need is an experience of faith, comfort and understanding.

That has been their approach for over 30 years since Bob and Elaine mortgaged everything to move into their new home; an apartment above Knollcrest Funeral Home. They raised their children there. Bob’s parents lived there. His children have lived there when they became adults. In Bob’s own words, “This has been our home; a home we share with the families we serve, extending it to them to be their home in their time of need “.

The environment you greet family and friends in when sharing an intimate farewell to a loved one is of great importance. The aura and feeling of the space needs to be comfortable.  We continually strive to maintain that environment. Families have plenty on their minds during visitations and funeral arrangements to comfort their own families and dear friends. It’s up to us to take care of everything else, right down to the most minor details. Within our ministry, we understand this and pledge to ensure that your concerns are focused on your family and celebrating the life of the loved one you entrusted us with.

It’s a humbling privilege.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

THE SACRIFICES OF THOSE VETERAN MEN & WOMEN HAVE MADE FOR OTHERS MATTERS TO US

To our Knollcrest Family, that means extra care. The benefits available to our Veterans are benefits they’ve earned defending our country and all of us. Many Veterans and their families are not aware of all of their earned benefits, and it is our mission to ensure they are not only aware of them, but receive them. It’s a responsibility we take very seriously for the men and women who have sacrificed so much on our behalf.

 

Many Veterans and families now have the opportunity to take advantage of burial benefits at Abraham Lincoln National Cemetery in nearly Elwood, Illinois. Having a National Cemetery nearby is a vital benefit to many families as burial expenses are free of charge for a Veteran and spouse. Abraham Lincoln National Cemetery has members of each branch of the service available every day the cemetery is open to provide military services to Veterans.

 

If a different cemetery is chosen, Veteran’s are entitled to an American Flag, a headstone, and a member of their branch of the Armed Services to attend and play “Taps” to honor your Veteran loved one. Knollcrest will make all of the arrangements to notify the Veteran’s Administration to ensure these earned benefits are carried out.

 

“Veterans are among the most special people among us, having made sacrifices for the benefit of all of us. It is our duty to honor theirs and make sure everything we can do to honor that service is seen to” are the words of Robert Van Staalduinen, Owner and Funeral Director at Knollcrest Funeral Home, adding  “It’s an extreme Honor to serve them on their way home”.


For a full explanation and consultation on Veteran’s benefits or any funeral services, contact us at 630-932-1500 or knollcrest@knollcrest.comTo Connect with Knollcrest Funeral Home: Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrest.net/

Salamat! A beautiful word our Filipino Community uses so often; Thank you!

 

In addition to Salamat, the words Kaginhawaan and Pagkakaunawaan, translating to Comfort and Understanding, are among the beautiful words of the Tagalog language we’ve learned with the help of Arsenio and Mercedita Alzona. It’s important to know that Mercedita is lovingly known here and among her many friends as simply “Ditas”. Arsenio and Ditas are very active members of the Filipino Community all around and beyond Du Page County, in addition to serving as Eucharistic Ministers and on the Ministry of Consolation at Christ the King Parish in Lombard. They have a passion for the “Celebration of Life.” 

According to Arsenio, “Bob Staalduinen is one of us. He knows and understands how our community grieves, and he grieves with us. He understands us because he’s one of us”. Ditas adds, “the Filipino celebration of life means sharing a big and important meal together. Bob joins with us in the celebration. Our community loves and respects him.” Most important she shares, “He likes my cooking!” Actually, everyone likes Ditas’ cooking from the staff at Knollcrest to all of the friends and family who attend the visitations. When Ditas shares her culinary gifts with the community, it truly is a Celebration of Life. 

“Learning the customs of ethnic families is nothing new to being a Funeral Director”, states Bob Van (as he is commonly referred to), “funeral homes have been serving ethnic communities from the very beginning in neighborhoods in the city. As the suburbs grew and the melting pot expanded, we experienced the true richness of serving many different communities and faiths and it’s made us better directors, better ministers, and better people”. He quickly adds “the delicious food is a marvelous benefit in serving the Filipino Community”. It is!

The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest.

For any questions about services; at need, pre-planning, memorial services or cremation, please contact us at 630-932-1500 or http://www.knollcrestfuneralhome.com/

To Connect with Knollcrest Funeral Home

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrestfuneralhome.com/

In every language, two of the most beautiful words are “Thank You”.


There is nothing more gratifying than opening a hand-written letter that says, “Thank You”. “Those letters are absolutely precious to me” states Bob Van Staalduinen of Knollcrest Funeral Home. To a person, every member of the family and staff at Knollcrest read every word of every letter. Most often, it is a period of sadness that brings families here, and an opportunity for us to lift an incredible burden from people experiencing a vital loss to them. The idea, that they would take the time and effort to write such beautiful words to us, while in the midst of their loss and grief, is something remarkable.

A mantra at Knollcrest that we work to live up to every day and night, is “Service is an Art”. We truly believe that and think of our vocation here as a ministry far more than a business. When we’ve done everything we can to offer comfort and see to every last detail in the final days a loved one is with us, we’ve done what we were destined to do and committed to do for our families. When they acknowledge our service with kind words, it means absolutely everything to us. In our ministry there are very difficult days. These letters remind us precisely why we do, what we do. And we’re extremely grateful. Our turn….Thank You!

If we can assist you with your arrangements at-need  or for Pre-Planning, call us at 630-932-1500 or visit us:  https://www.knollcrest.net/  

To Connect with Knollcrest Funeral Home:

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website: https://www.knollcrest.net/

YouTube: https://www.youtube.com/user/knollcrestfuneral

THE LITTLE PEOPLE ARE A HUGE COMFORT TO THE BIG PEOPLE WHEN IT COMES TO LOSS

Children are precious and vulnerable. They are also resilient. There are sparks of hope and beautiful remembrances framed through the eyes of children that bring tremendous comfort to the adults who are more often uncomfortable trying to figure out what to say or do. Innocent Children see the world in a special way. And they mourn and grieve in their own way. People often ask us if it’s okay to bring their children to services. It’s beyond okay; it’s encouraged!

Children are absolutely capable of understanding that someone close to them may no longer be present in their daily lives. They feel the loss immediately within the context of their lives. They’re also extremely sensitive to the hurt being felt by the people in their lives whom they love. And they react to that quickly to comfort them. Becky Schrader, Office Manager, and mother of young children herself, says it this way, “It’s simply amazing how profound children are and how sensitive they are to the adults around them who they sense are experiencing sadness, even the littlest ones sense this”. Children know instinctively how to comfort and how to say ‘everything is going to be okay’.

Becky’s advice is that children will bring up the subjects of death and mourning and ‘where did grandpa go?’ on their schedules, usually when an event has occurred. They are grieving too. Their way. It’s important to be as honest as you can relating on a level a child can understand. And if they ask you a tough question, it’s perfectly fine to say “I don’t know”. Listening and providing empathy, is what will help them express their fears and define their feelings. You’ll realize soon enough how helpful the conversation was on the adult side of the equation too.

Knollcrest is a family funeral home. Bob and Elaine raised their children here. The staff shares lunch together here daily. The design of Knollcrest had children in mind. It’s a comfortable place for them. Bring items that comfort them. We have coloring books, crayons, some toys, a big screen, and a place for juice and milk. The presence of children is important to families. A place for them to play and think of something else is important too. If someone spills milk? No biggie here.

Our professionals are here for you 24 hours a day, 7 days a week to help you with any services you may need or questions you may have. Don’t hesitate to contact us for at-need or pre-planning services. Call 630-932-1500 or visit us athttps://www.knollcrest.net/

 

 

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website: https://www.knollcrest.net/

YouTube: https://www.youtube.com/user/knollcrestfuneral

PLANNING IS AN IMPORTANT ELEMENT DEALING WITH FUNERAL EXPENSES

It’s not easy to think about one of the expenses every one of us is certain to encounter. We are far more prepared to cope with the planning for mortgages or rent, education expenses, transportation, appliances, weddings, even birthday parties, and other celebrations. Maybe because those events all have somewhat of a “date-certain”, they seem less daunting or easier.

Even Financial Planners have steadily added the item of funeral arrangements and expenses to financial planning portfolios. While this expense is higher than many planned events and lower than others, it is an expense that in one way or another that will arise for each of us. This particular expense does not have a particular time connected to it in most cases.

As professionals at Knollcrest, we understand that this is a very important part of the arrangements themselves. Our ministry means at its very core that “we are here to help you in every possible way that we can.” We will help sort through all the expenses and resources to make this time easier for families who are facing the loss of a loved one. We’ll help process all of the life insurance forms, veteran’s forms and other paperwork that seems so daunting during the planning of services. We’ll wait until the insurance issues are resolved to receive our costs. We’ll assist you in making affordable choices while maintaining dignity in the process. We’re there to provide comfort any way that we can when you’ve lost a loved one. Families have enough to cope with saying farewell to a loved one. We’ll help in every way we can to cope with the financial burden.

If you have any questions or need any assistance at-need, or you’re considering pre-planning, please contact us. There is no obligation in either instance. We’re here to help no matter what time of day or night you need us. Contact us at 630.932.1500 or email us at knollcrest@knollcrest.net

To Connect with Knollcrest Funeral Home: 

Facebook: https://www.facebook.com/pages/Knollcrest-Funeral-Home

Twitter: https://twitter.com/knollfuneral

Blog: http://knollcrestfuneral.wordpress

Website:  http://www.knollcrest.net/