Every family and every circumstance are different. Even after serving thousands of families, we learned no two family’s circumstances are exactly alike. What most funeral services have in common is that a host of important decisions must be made in a relatively short period of time. It’s our responsibility to keep track of every detail in regard to the wake and funeral services. We feel privileged to accept that responsibility. We’ll help you move through the entire process with efficiency and great sensitivity. We’ll provide you all of the choices available so you can make decisions based on your desires, your faith, your preferences and your comfort level.
After making these important service decisions, we’ll escort you to our selection room to view the merchandise options. There are a lot of choices ranging from very modest to premium and everything in between. We are there to answer questions and assist you. We’ve provided caskets, vaults, urns, memorial items, etc. Yet, we’ve never “sold” them. Our families choose what is most suitable for their needs and their circumstances. Honoring a loved one starts with honoring the family members who are tasked with making difficult decisions in a short period of time. We’re here to help facilitate whatever options make people comfortable.
Our home is your home the moment you need us. We’re family owned and operated. Our comfortable setting and attending to every detail sets us apart. To the Knollcrest family, serving you is our ministry.
Catherine’s mother sat in the lobby of Knollcrest Funeral Home while attending a visitation for her Glen Ellyn area neighbor. She told her daughter that Knollcrest was where she wanted her wake to be. Sadly, Catherine’s father passed away first. Catherine’s parents were both veterans, and her father’s military service was especially important to him. “Bob and the staff at Knollcrest saw to it that his military service was recognized.” Two years later, Catherine’s mother’s wishes and military service were honored when it was time for her own services at Knollcrest. “I’d recommend Knollcrest in a heartbeat,” states Catherine. And she has. Like every family we serve, it was an honor to befriend Catherine and her family.
Knollcrest Went Out Of Their Way To Lend A Helping Hand To The Veterans
One might assume every funeral home goes the extra mile for the Veterans who’ve gone the extra mile for us. According to Marine Veteran Larry Olson, that’s not the case. After it was his privilege to take part in a memorial ceremony at Knollcrest to honor a fellow Vet, Mr. Olson stated, “I believe that Knollcrest went out their way to help us, lend a helping hand to the Veterans and they were very respectful. We don’t get that everywhere else”. They should. And here, they always will.
When our veterans enlisted, they placed their lives on the line. They sacrificed many things for love of country and love of their countrymen. This sacrifice deserves our respect, and extra care in the services we provide them.
Knollcrest Funeral Home in Lombard makes sure every veteran receives all the benefits to which he or she is entitled, including an American Flag, a VA headstone, and a member of the Armed Forces present at each service to play “Taps” and present the American Flag to the family.
We highly encourage our local military families to choose Abraham Lincoln National Cemetery for their burials. We are blessed with national cemetery within driving distance, where all burial services are free of charge for a veteran, a veteran’s spouse, and a veteran’s dependent children.
Many veterans are unaware of the benefits available to them to honor their service. When it comes to taking care of veterans, we think the extra time and care required is an honor to provide.
As a very active part of many social groups and her church community, Florence Zaagman attends many visitations in Lombard at Knollcrest. She and her husband are devoted to taking the time to comfort her friends and family–which are, to her, “one in the same”–from all over the western suburbs. And that’s how the Knollcrest Family has really gotten to know her. She pops in the office for a quick chat at countless visitations.
While we would say that Florence’s upbeat attitude is one of her most lovable qualities, she describes herself as a realist. “You never really know when the Lord will call you home. It’s just smart to be ready,” says Florence. Her father passed away before her mother. In both cases, Florence’s parents opted to pre-plan their visitation and funeral arrangements. That made it easier for Florence and her family. So much easier, that Florence decided to do the same. “You can just connect with Bob and the staff at Knollcrest.” She adds, “It’s one less very important thing to worry about. Bob knows exactly what I want and I know he’ll take care of things for me”. Preplanning can be a comfort to everyone in your family. To discuss preplanned arrangements, (click here).
This is a Tagalog phrase (a common language of Filipinos) which translates to Comfort and Understanding. It’s a phrase Arsenio and Mercedita (Ditas, to her legions of friends!) Alzona use to describe Knollcrest Funeral Home. Besides being integral members of the area Filipino community, Arsenio and Ditas are Eucharistic Ministers at Christ the King Parish in Lombard and serve on the Ministry of Consolation.
Arsenio tells everyone “Bob is one of us. He just knows and understands how people in the Filipino community grieve”. Ditas adds “our celebration of life includes sharing a big important meal together. Bob joins with us and celebrates. He likes my cooking”. Everybody does! Fellow funeral directors Keith Kustra, Josh Van Staalduinen and Office Manager Becky Schrader and Admin assistant Holly Stammis all look forward to digging in during a visitation.
The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest. “One of the wonderful things about the suburbs is that we serve so many ethnic groups here. Years ago in the city, each ethnicity had a funeral home in the neighborhood that served them. As the suburbs grew, we learned the customs of different cultures by serving all different nationalities and backgrounds. I have always considered this a rich experience for us” is how Bob describes the privilege of providing arrangements to so many different faiths and ethnic communities. He adds “the food is a wonderful added benefit of serving the Filipino community”.
As people file their taxes each April, retired adults, or those nearing retirement, often consider the tax advantages of making a gift to their heirs. And, in that frame of mind, also consider the cost of their future funeral arrangements. Just as monetary gifts give joy to children and heirs, knowledge that parents have taken care of these final expenses give children a sense of relief.
When children think of their parents’ death, grief is often quickly followed by the overwhelming realities of all the decisions that will fall on them, and worse, in such a short amount of time! While none of us like to think about our own mortality, we know that at some point everyone will have to have some kind of arrangements made for them. As with Life Insurance, practicality and love are shown to those we care about when we plan ahead.
At Knollcrest, we safeguard these plans for you and your family. We know thatpre-planning isn’t for everyone, but for a growing number of people, it’s a practical and generous gesture.
Pre-arrangement planning at Knollcrest is a complimentary and simple process. We will meet with you to discuss all your options for services and disposition, and help you decide, as precisely as you desire, how your funeral arrangements would proceed. There is no obligation for ourconsultation, and you may take whatever time you need to consider whether pre-paying your pre-arrangements is the right option for you.
After serving thousands of families, we understand that the circumstances of no two families are exactly alike.What does remain the same is that families have to make a host ofimportant decisions in a short period of time.At Knollcrest, we’ll provide you all of the choices and guidance you need to make decisions efficiently. It’s our responsibility to keep track of every detail in regard to your selected services.
After making these important service decisions, we’ll escort you to our selection room to viewmerchandise options. We have never seen our role in this selection process as that of a “salesman”;rather, we are here to assist you and answer questions. We’ve provided caskets, vaults, urns, memorial items, etc.There are a lot of choicesranging from very modest to premium, and everything in between.We feel that our role in honoring your loved one starts with honoringyou andthe family members who are tasked with making difficult decisions in a short period of time. We’re here to help facilitate whatever optionsare mostsuitable.
We naturally have the desire to protect our children from the hard things of life. But we all know that the hard things happen anyway. Children certainly need to grieve when they lose a loved one, not be sheltered from it. They may process information differently than adults, yet they are very capable of understanding that a person they loved deeply is no longer going to be part of their daily life. Children can be very profound, and resilient. As much as they need comfort and understanding, they also provide comfort and understanding to the adults in their lives at a time of loss. Even the littlest children are sensitive to the grief of those around them, although they might not be able to process the death themselves.
Although it can be uncomfortable to talk about death with children, remember, they are grieving too. Try to answer any questions accurately and honestly, without cliché. And don’t be afraid to simply say “I don’t know”. Try to listen and be empathetic without taking over their feelings, and be available for support as they express fears and fantasies.
Knollcrest is a family funeral home. Bob and Elaine raised their children here, and we continue this tradition as a staff by sharing lunch together nearly every day. Our family dining and coffee area was designed with children in mind. We encourage families to bring items that make their children feel more comfortable. We have coloring books, crayons, games, toys, DVDs, and other child-friendly items to help occupy our little guests when they feel a need to shift their attention during the course of a service. Their presence is important; we want them to feel that they have a place here.