While the “services” of a loved one may conclude at the end of a funeral service, cemetery, or memorial, the “service” Knollcrest provides continues thereafter. Many circumstances come up after the funeral, sometimes long after the funeral where we can help. We offer grieving resources and materials. We continue to follow through on any insurance, veterans or medical forms that might require completion. We act as a liaison to cemeteries for headstones and monuments. We will help plan special remembrances, funeral banquets and help with any loose ends that may still need addressing. In short, we’re there for whatever you might need. While many families have little experience with funerals or the immediate needs that come up after the services, this is our vocation and we’re here for you no matter how long afterwards you need us. Recently, a family needed a death certificate in order to complete a real estate transaction. They needed it within an hour. We only needed a few minutes. Before, during and after, Knollcrest is there for you.
“It’s my family caring for your family,” Joshua shares. When one spends his formative years living above a funeral home, this statement is more than just words. This is a way of life. “That’s what gets me out of the bed in the morning, or any other time of day that becomes necessary”.
When their parents built Knollcrest, Joshua and his sister Holly learned by watching their father what it means to maintain the sacred trust given to them by the families they serve. Now in their 3rd decade, the Van Staalduinen family continues to preserve the legacy begun by Bob and Elaine to honor the families in the Western Suburbs of DuPage County, and beyond. When children grow up in a building in which home and vocation is combined, they gain an extraordinary perspective of the requirements and an intuitive understanding of the calling of a family funeral director. They have been able to step into the role of second generation family operation in a way that comes naturally. “It’s a blessing and a sense of pride to have my children involved” according to Bob.
Every family and every circumstance are different. Even after serving thousands of families, we learned no two family’s circumstances are exactly alike. What most funeral services have in common is that a host of important decisions must be made in a relatively short period of time. It’s our responsibility to keep track of every detail in regard to the wake and funeral services. We feel privileged to accept that responsibility. We’ll help you move through the entire process with efficiency and great sensitivity. We’ll provide you all of the choices available so you can make decisions based on your desires, your faith, your preferences and your comfort level.
After making these important service decisions, we’ll escort you to our selection room to view the merchandise options. There are a lot of choices ranging from very modest to premium and everything in between. We are there to answer questions and assist you. We’ve provided caskets, vaults, urns, memorial items, etc. Yet, we’ve never “sold” them. Our families choose what is most suitable for their needs and their circumstances. Honoring a loved one starts with honoring the family members who are tasked with making difficult decisions in a short period of time. We’re here to help facilitate whatever options make people comfortable.
Our home is your home the moment you need us. We’re family owned and operated. Our comfortable setting and attending to every detail sets us apart. To the Knollcrest family, serving you is our ministry.
Catherine’s mother sat in the lobby of Knollcrest Funeral Home while attending a visitation for her Glen Ellyn area neighbor. She told her daughter that Knollcrest was where she wanted her wake to be. Sadly, Catherine’s father passed away first. Catherine’s parents were both veterans, and her father’s military service was especially important to him. “Bob and the staff at Knollcrest saw to it that his military service was recognized.” Two years later, Catherine’s mother’s wishes and military service were honored when it was time for her own services at Knollcrest. “I’d recommend Knollcrest in a heartbeat,” states Catherine. And she has. Like every family we serve, it was an honor to befriend Catherine and her family.
Knollcrest Went Out Of Their Way To Lend A Helping Hand To The Veterans
One might assume every funeral home goes the extra mile for the Veterans who’ve gone the extra mile for us. According to Marine Veteran Larry Olson, that’s not the case. After it was his privilege to take part in a memorial ceremony at Knollcrest to honor a fellow Vet, Mr. Olson stated, “I believe that Knollcrest went out their way to help us, lend a helping hand to the Veterans and they were very respectful. We don’t get that everywhere else”. They should. And here, they always will.
When our veterans enlisted, they placed their lives on the line. They sacrificed many things for love of country and love of their countrymen. This sacrifice deserves our respect, and extra care in the services we provide them.
Knollcrest Funeral Home in Lombard makes sure every veteran receives all the benefits to which he or she is entitled, including an American Flag, a VA headstone, and a member of the Armed Forces present at each service to play “Taps” and present the American Flag to the family.
We highly encourage our local military families to choose Abraham Lincoln National Cemetery for their burials. We are blessed with national cemetery within driving distance, where all burial services are free of charge for a veteran, a veteran’s spouse, and a veteran’s dependent children.
Many veterans are unaware of the benefits available to them to honor their service. When it comes to taking care of veterans, we think the extra time and care required is an honor to provide.
As a very active part of many social groups and her church community, Florence Zaagman attends many visitations in Lombard at Knollcrest. She and her husband are devoted to taking the time to comfort her friends and family–which are, to her, “one in the same”–from all over the western suburbs. And that’s how the Knollcrest Family has really gotten to know her. She pops in the office for a quick chat at countless visitations.
While we would say that Florence’s upbeat attitude is one of her most lovable qualities, she describes herself as a realist. “You never really know when the Lord will call you home. It’s just smart to be ready,” says Florence. Her father passed away before her mother. In both cases, Florence’s parents opted to pre-plan their visitation and funeral arrangements. That made it easier for Florence and her family. So much easier, that Florence decided to do the same. “You can just connect with Bob and the staff at Knollcrest.” She adds, “It’s one less very important thing to worry about. Bob knows exactly what I want and I know he’ll take care of things for me”. Preplanning can be a comfort to everyone in your family. To discuss preplanned arrangements, (click here).
This is a Tagalog phrase (a common language of Filipinos) which translates to Comfort and Understanding. It’s a phrase Arsenio and Mercedita (Ditas, to her legions of friends!) Alzona use to describe Knollcrest Funeral Home. Besides being integral members of the area Filipino community, Arsenio and Ditas are Eucharistic Ministers at Christ the King Parish in Lombard and serve on the Ministry of Consolation.
Arsenio tells everyone “Bob is one of us. He just knows and understands how people in the Filipino community grieve”. Ditas adds “our celebration of life includes sharing a big important meal together. Bob joins with us and celebrates. He likes my cooking”. Everybody does! Fellow funeral directors Keith Kustra, Josh Van Staalduinen and Office Manager Becky Schrader and Admin assistant Holly Stammis all look forward to digging in during a visitation.
The Filipino community is just one of the area’s diverse ethnic cultures that has found a high level of comfort and understanding from Robert Van Staalduinen and his staff at Knollcrest. “One of the wonderful things about the suburbs is that we serve so many ethnic groups here. Years ago in the city, each ethnicity had a funeral home in the neighborhood that served them. As the suburbs grew, we learned the customs of different cultures by serving all different nationalities and backgrounds. I have always considered this a rich experience for us” is how Bob describes the privilege of providing arrangements to so many different faiths and ethnic communities. He adds “the food is a wonderful added benefit of serving the Filipino community”.
As people file their taxes each April, retired adults, or those nearing retirement, often consider the tax advantages of making a gift to their heirs. And, in that frame of mind, also consider the cost of their future funeral arrangements. Just as monetary gifts give joy to children and heirs, knowledge that parents have taken care of these final expenses give children a sense of relief.
When children think of their parents’ death, grief is often quickly followed by the overwhelming realities of all the decisions that will fall on them, and worse, in such a short amount of time! While none of us like to think about our own mortality, we know that at some point everyone will have to have some kind of arrangements made for them. As with Life Insurance, practicality and love are shown to those we care about when we plan ahead.
At Knollcrest, we safeguard these plans for you and your family. We know thatpre-planning isn’t for everyone, but for a growing number of people, it’s a practical and generous gesture.
Pre-arrangement planning at Knollcrest is a complimentary and simple process. We will meet with you to discuss all your options for services and disposition, and help you decide, as precisely as you desire, how your funeral arrangements would proceed. There is no obligation for ourconsultation, and you may take whatever time you need to consider whether pre-paying your pre-arrangements is the right option for you.